Customers
Every customer from DIP, with what CIMS knows about each.
Key accounts and wallet share
The key-account list, each account's wallet share, and the book total over the accounts that can be served.
| Account | DIP id | Tier | KAE | Wallet share | Target | What is missing |
|---|---|---|---|---|---|---|
| Loading… | ||||||
To add a key account, find the customer under Customers and use "Make key account".
Customer sentiment
How customers feel about Suburban over the last 90 days: the tone KAEs record after visits, customers' emails to support scored by the AI model, and service experience from the NMP.
By source
Most negative customers
| Customer | Score | Latest reason |
|---|
Payments ledger
Payments by customer, loaded in batches. 12-month spend, and so wallet share, needs payments covering the last 12 months.
Dates covered
Load a batch
A spreadsheet saved as CSV with the columns dipId, paidOn, amount, reference (paidOn as YYYY-MM-DD, amount in naira). If any row is wrong nothing is loaded and every problem is listed. A reference already loaded is skipped, so loading the same file twice never double-counts.
Batches loaded
| # | Source | Covers | Rows | Loaded by | When | Note |
|---|
Data sync
CIMS copies customers from DIP and network readings from the NMP. The last run of each:
| Source | Last run | Result | Rows | Last success | Note |
|---|